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TERMS OF SERVICE

Effective date: July 23, 2026


These Terms of Service (“Terms”) govern access to and use of the ENITECH Cloud Inc. website and the general terms under which ENITECH Cloud may provide services.
In these Terms, “ENITECH Cloud,” “we,” “us,” and “our” refer to ENITECH Cloud Inc. “You” and “your” refer to the individual visiting our website or the person or organization requesting or receiving services from us.
By accessing our website, submitting an enquiry, or engaging ENITECH Cloud for services, you agree to these Terms.
If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.


1. Our Website
The ENITECH Cloud website provides general information about our company, capabilities, services, offers, insights, and methods of contacting us.
Website content is provided for general informational purposes. It does not constitute legal, financial, accounting, regulatory, cybersecurity, insurance, or other professional advice.
No website content guarantees that a particular service, platform, solution, result, price, timeline, or outcome is suitable or available for your organization.


2. Our Services
ENITECH Cloud provides services that may include:

  • Technology assessments and advisory services;

  • Cloud strategy, implementation, and migration;

  • Microsoft 365, Azure, Google Workspace, and related services;

  • Artificial intelligence implementation and workflow automation;

  • Cloud security and data-protection services;

  • Customer relationship management and business-system integration;

  • Business intelligence, forms, productivity, and collaboration solutions;

  • Managed cloud and information technology support;

  • Software and application consulting or development;

  • Training, documentation, and adoption support; and

  • Other technology and digital-transformation services agreed with a client.

The scope, deliverables, assumptions, schedule, responsibilities, fees, payment terms, and acceptance criteria for a project will normally be stated in a proposal, quotation, order form, engagement letter, service agreement, or Statement of Work.


3. Proposals and Statements of Work
A website description, advertised starting price, preliminary estimate, consultation, email, or discussion is not a binding commitment to perform services unless we confirm the engagement in writing.
A project begins only after any required agreement has been accepted and any required deposit or initial payment has been received.
If there is a conflict between these Terms and a signed proposal, service agreement, or Statement of Work, the following order of precedence applies:

  1. The signed service agreement;

  2. The applicable Statement of Work or accepted proposal;

  3. These Terms; and

  4. General website content.

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4. Client Responsibilities
You agree to:

  • Provide complete, accurate, and timely information;

  • Identify relevant business, technical, legal, security, privacy, and regulatory requirements;

  • Provide necessary access, accounts, approvals, personnel, licences, and resources;

  • Maintain appropriate backups unless backup services are expressly included in the agreed scope;

  • Review deliverables, recommendations, configurations, and decisions within the required timeframe;

  • Obtain any permissions and consents required for data supplied to us;

  • Ensure that your use of implemented systems complies with applicable laws and contracts;

  • Protect account credentials and promptly report suspected unauthorized access; and

  • Cooperate reasonably with ENITECH Cloud and any authorized service providers.

Delays, incomplete information, unavailable personnel, missing access, or changes in your requirements may affect the project schedule, fees, or deliverables.


5. Fees and Payment
Fees are stated in Canadian dollars unless otherwise specified.
You are responsible for:

  • Fees stated in the applicable proposal, invoice, or Statement of Work;

  • Applicable taxes;

  • Approved expenses;

  • Third-party licences, subscriptions, usage charges, and vendor fees; and

  • Additional work requested outside the agreed scope.

Invoices must be paid according to the payment terms shown on the invoice or governing agreement.
ENITECH Cloud may pause or withhold services, access, deliverables, or support where an undisputed invoice is overdue, subject to applicable law and the governing agreement.
Website prices described as “starting from,” “from,” or similar language are indicative starting prices. Final pricing depends on the scope, complexity, environment, users, integrations, security requirements, data, schedule, and third-party costs.


6. Scope Changes
A request that changes the agreed requirements, assumptions, deliverables, integrations, timeline, users, locations, systems, data volume, or responsibilities may require a change order or revised proposal.
ENITECH Cloud is not required to perform out-of-scope work until the scope, schedule, and fees have been agreed in writing.


7. Cancellations and Refunds
Cancellation, rescheduling, termination, and refund terms may be stated in the applicable proposal, invoice, service agreement, or Statement of Work.
Unless otherwise agreed in writing:

  • Fees for work already performed are payable;

  • Completed assessments, consultations, workshops, reports, configurations, and other delivered services are not refundable;

  • Deposits may be applied against work performed, project preparation, reserved capacity, administrative costs, and other committed resources;

  • Third-party licences, subscriptions, usage charges, domain fees, vendor fees, and non-cancellable expenses are not refundable by ENITECH Cloud once incurred;

  • Approved out-of-scope work remains payable; and

  • Any unused amount eligible for refund will be determined after deducting work performed and non-recoverable costs.

Nothing in these Terms limits a cancellation, refund, warranty, or other right that cannot lawfully be excluded under applicable law.


8. Third-Party Products and Services
Our services may involve third-party platforms, software, cloud providers, telecommunications providers, artificial intelligence systems, payment providers, applications, APIs, licences, or other services.
Third-party services are governed by their own:

  • Terms and conditions;

  • Privacy policies;

  • Service-level commitments;

  • Pricing and usage limits;

  • Security practices;

  • Data-location arrangements; and

  • Availability and support policies.

You may be required to accept a third party’s terms or maintain a direct account with that provider.
ENITECH Cloud does not control and is not responsible for changes made by a third-party provider, including changes to pricing, features, licensing, availability, security controls, APIs, policies, or service functionality.
We will use reasonable professional judgment when recommending or implementing third-party services, but we do not guarantee that a third-party service will remain available or unchanged.


9. Artificial Intelligence and Automation
Services involving artificial intelligence or automation may produce results that are incomplete, inaccurate, unexpected, or unsuitable without human review.
Unless expressly agreed otherwise, you are responsible for:

  • Reviewing and validating AI-generated or automated output;

  • Maintaining appropriate human oversight;

  • Deciding whether output is suitable for operational, financial, employment, healthcare, legal, safety, or other consequential use;

  • Preventing unauthorized sensitive information from being entered into AI tools;

  • Complying with applicable laws, contracts, professional obligations, and internal policies; and

  • Monitoring automated processes after implementation.

No AI or automation solution should be treated as a substitute for qualified professional judgment where such judgment is required.


10. Accounts and Security
Where access credentials or accounts are provided, you must:

  • Keep credentials confidential;

  • Use strong authentication;

  • Restrict access to authorized users;

  • Notify us promptly of suspected compromise; and

  • Avoid sharing credentials through insecure channels.

You are responsible for activity conducted through accounts under your control unless otherwise required by law or agreed in writing.
ENITECH Cloud may suspend access where reasonably necessary to investigate or prevent a security threat, unlawful activity, misuse, or harm.


11. Confidential Information
Each party may receive confidential or proprietary information from the other.
The receiving party will use reasonable care to protect confidential information and will use it only for the relevant business relationship or service engagement.
Confidential information does not include information that:

  • Is publicly available through no breach of an obligation;

  • Was lawfully known to the receiving party without restriction;

  • Is independently developed without using the other party’s confidential information; or

  • Is lawfully received from another source without a confidentiality obligation.

A party may disclose confidential information where required by law, court order, or regulatory authority, provided legally permitted notice is given where reasonably possible.
More detailed confidentiality requirements may be included in a separate agreement.


12. Intellectual Property
ENITECH Cloud materials
The ENITECH Cloud website and its content—including text, branding, graphics, service descriptions, reports, methodologies, templates, processes, designs, and other materials—are owned by or licensed to ENITECH Cloud and are protected by applicable intellectual-property laws.
You may view and use website content for your internal informational purposes. You may not reproduce, republish, sell, modify, distribute, or commercially exploit it without our written permission.
Client materials
You retain ownership of information, content, trademarks, data, documents, and other materials you provide to us.
You grant ENITECH Cloud a limited right to use those materials as reasonably necessary to evaluate, perform, support, and administer the requested services.
You represent that you have the necessary rights and permissions to provide those materials to us.
Project deliverables
Ownership and licensing of project deliverables will be governed by the applicable proposal, service agreement, or Statement of Work.
Unless expressly agreed otherwise, ENITECH Cloud retains ownership of:

  • Pre-existing intellectual property;

  • General knowledge, experience, and skills;

  • Reusable templates;

  • Frameworks and methodologies;

  • Scripts, utilities, tools, libraries, and components;

  • Generic configurations and processes; and

  • Improvements that do not contain the client’s confidential information.

Where appropriate, the client may receive a licence to use these elements as incorporated into a paid deliverable.
Third-party software and content remain subject to the applicable third-party licence.


13. Acceptable Use
You must not use our website, communications channels, deliverables, or services to:

  • Violate a law or the rights of another person;

  • Transmit malware, malicious code, or harmful content;

  • Attempt unauthorized access to a system, account, or network;

  • Interfere with website or service operation;

  • Conduct fraudulent, deceptive, abusive, or unlawful activity;

  • Infringe intellectual-property, privacy, confidentiality, or contractual rights;

  • Misrepresent your identity or authority;

  • Scrape, copy, or extract website content through automated means without permission; or

  • Use our services to create, facilitate, or conceal harmful or unlawful activity.

We may restrict or terminate access where these requirements are violated.


14. Professional Judgment and Recommendations
Technology recommendations are based on the information available to us at the time and on the assumptions stated in the relevant engagement.
Business requirements, technology, pricing, threats, laws, regulations, and third-party platforms may change.
Unless ongoing monitoring or managed support is expressly included, you are responsible for reviewing your systems and controls after the engagement and for determining when further professional advice or updates are required.


15. No Guarantee of Results
We will perform agreed services with reasonable care and skill.
However, technology projects depend on factors that may be outside our control, including client decisions, source-system quality, third-party platforms, internet connectivity, vendor availability, data quality, user adoption, licensing, and changing technical environments.
Unless expressly stated in a signed agreement, ENITECH Cloud does not guarantee:

  • A specific financial, operational, security, compliance, marketing, or business result;

  • Uninterrupted or error-free operation;

  • That every vulnerability, defect, or risk will be identified;

  • That a system will be immune from cyber incidents;

  • Continued availability of a third-party platform; or

  • Compatibility with future third-party changes.

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16. Website and Service Disclaimer
To the maximum extent permitted by law, the website and general website content are provided on an “as is” and “as available” basis.
Except for warranties expressly provided in a signed agreement or imposed by law, ENITECH Cloud disclaims implied warranties and conditions, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
This section does not exclude any warranty or condition that cannot lawfully be excluded.


17. Limitation of Liability
To the maximum extent permitted by law, ENITECH Cloud will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses, including loss of profit, revenue, opportunity, goodwill, anticipated savings, or data, arising from use of the website or services.
For claims relating solely to use of the public website, ENITECH Cloud’s aggregate liability will not exceed CAD $100.
For claims relating to paid professional services, liability will be governed by the applicable service agreement or Statement of Work. Where that agreement does not specify a liability limit, ENITECH Cloud’s aggregate liability will not exceed the fees paid to ENITECH Cloud for the specific service giving rise to the claim during the six months preceding the event giving rise to liability.
These limitations do not apply to liability that cannot legally be excluded or limited.


18. Indemnification
To the extent permitted by law, you agree to indemnify and hold ENITECH Cloud and its directors, personnel, contractors, and representatives harmless from third-party claims, damages, liabilities, and reasonable costs arising from:

  • Materials or data you provide without appropriate rights or authorization;

  • Your unlawful or unauthorized use of the website, services, or deliverables;

  • Your breach of these Terms; or

  • Your infringement of another party’s rights.

This obligation does not apply to the extent a claim results directly from ENITECH Cloud’s negligence, wilful misconduct, or breach of its obligations.


19. Suspension and Termination
We may suspend or terminate website access or services where:

  • These Terms or an applicable agreement are materially breached;

  • Required payments remain overdue;

  • Continuing the services may create a security, legal, ethical, or operational risk;

  • Required cooperation, access, or information is not provided;

  • A third-party platform necessary to the service becomes unavailable; or

  • Termination is otherwise permitted by the governing agreement or law.

Termination does not remove obligations that arose before termination, including payment, confidentiality, intellectual-property, limitation-of-liability, and dispute-resolution obligations.


20. Third-Party Links
Our website may link to third-party websites, resources, or services for convenience.
A link does not necessarily constitute an endorsement. ENITECH Cloud is not responsible for third-party content, products, security, availability, or privacy practices.


21. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules.
Subject to any rights that cannot legally be restricted, disputes will be submitted to the courts located in Ontario, Canada.


22. Changes to These Terms
We may update these Terms to reflect changes to our website, services, operations, or legal obligations.
The updated Terms will be posted on our website with a revised effective date. Changes to these website Terms do not retroactively amend a signed agreement or Statement of Work.
Your continued use of the website after updated Terms are posted constitutes acceptance of the updated website Terms.


23. Severability
If a provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.


24. No Waiver
A failure or delay in enforcing a provision of these Terms does not waive the right to enforce that or another provision later.


25. Contact Us
Questions about these Terms may be directed to:
ENITECH Cloud Inc.
18 King Street East, Suite 1400
Toronto, Ontario M5C 1C4
Canada
Email: hello@enitechcloud.com
Website: enitechcloud.com

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